Refund Policy

Cancellation

You may cancel your FA Trading subscription at any time. After cancellation, you will retain access to your services until the end of the current billing cycle. No refunds or partial credits are provided for unused subscription periods.

To cancel your subscription, contact our support team at refund@ or reach us through the live chat on our website. Our support staff will guide you through the process.

If your subscription was purchased through a third-party vendor or app store, cancellation must be handled directly within that platform. Ensure auto-renewal is disabled in your third-party account settings.

Refunds

Refund requests may be submitted through email or our website chat. All refunds, credits, or discounts are granted at the sole discretion of FA Trading. Approval amounts and methods may vary. A previous refund does not guarantee future approval.

Refunds or exchanges generally will not be issued under the following circumstances:

Non-Technical Situations

1) Failure to review product details or trial versions before purchasing.

2) Claims involving unauthorized use of credit cards or payment methods — these must be handled by your bank.

3) Delay in receiving registration codes due to email filtering or connection issues.

4) Purchasing the incorrect product and later buying the correct item elsewhere.

5) Price differences across regions, currencies, or vendors.

6) Requests to refund a portion of a product bundle. Only full-bundle refunds may be reviewed.

7) Change of mind after completing a purchase.

Technical Situations

1) Refusal to work with our technical team to troubleshoot and resolve issues.

2) Technical problems occurring after software updates beyond the 14-day guarantee period.

Refunds may be granted under our 30-Day Guarantee in the following situations:

Non-Technical Situations

1) Accidental purchase of optional services such as EDS, RBS, or Download Insurance.

2) Purchase of an incorrect product that is exchanged for the correct one. The original item will be refunded.

3) Duplicate purchases of identical or similar software. One of the purchases will be refunded.

4) Failure to receive a registration code or email within 24 hours, combined with no response from support.

5) Situations where technical challenges force the customer to buy an alternative solution. Refunds or exchanges may be granted.

Technical Problems

Products with unresolved technical issues that persist for more than 30 days may be eligible for a refund if the user chooses not to wait for an update.

Once a refund is processed, associated licenses and access will be disabled.

For downloadable versions, uninstall the software. For physical discs, the disc must be destroyed and the software uninstalled.

Refund payments will be issued to the original payment method (card, bank transfer, or PayPal). Processing typically takes 48–72 hours depending on the financial institution.

For questions regarding this Refund Policy, please reach out to our support team. We aim to respond and resolve inquiries as quickly as possible.

Email: refund@
Or submit your request through our Contact Form.